I love these tickets, really

[feren]

Got a ticket in my helpdesk queue from 6/11 that I just got around to looking at today. The summary was chosen from a pull-down menu of available options, and is fairly succinct: Network - VPN Connectivity Problem. I think to myself, Okay, so it's some sort of problem. Let's see what their issue is! I open the detail description pane in Remedy and what do I see? Having a problem connecting through the VPN.

Really? That's all? That's it? No information about what you're doing, what the error code is, how I can recreate this problem?

Dear $EMPLOYER helpdesk: I hate how you allow users to "self service" and submit a ticket on their own, because there's no way this should have made it to the Engineering support tier with a description that uselessly vague and open.

Comments

My equivalent would be:

[titanic.livejournal.com]

"My cat is behaving strangely"

Or at the office supply store job I still have (due to the economy)
"I need a thing for my computer" That one may cross onto your turf a bit.

Re: My equivalent would be:

[urocyon.livejournal.com]

"My cat is behaving strangely"

http://avetsguidetolife.today.com/2008/11/18/is-your-pet-adr/

Re: My equivalent would be:

[feren.livejournal.com]

I "ain't done right" in over a decade.

Re: My equivalent would be:

[feren.livejournal.com]

Listening to roho tell some of the stories from when he was a vet tech, I have no trouble believing this vague idiocy almost-symptom surmounts career borders as you describe.

Some people should be licensed to have kids, and some should be licensed to have pets.