Bwahaha.

[feren]

I just added the clause "I'm sorry, but I cannot accept or work any issues without a corresponding trouble ticket generated by the Help Desk. If you have an issue, please dial *8, then 1997 to transfer to the Help Desk," to my voicemail message at work. I have now officially told people they cannot call and leave VM on my phone about problems they're having, never open a ticket for it and then whine when I don't fix their issue "in a timely manner." No tickey, no worky.

CYA, baby.

Comments

good luck!

[frostyw.livejournal.com]

Heh. That reminds me of the sign that we keep on the Network Support Center at work. We also ask the users not to expect walk-in service. It doesn't work; we recently moved, and the users found us again. :-(

Good luck, though.

-Frosty

Re: good luck!

[feren.livejournal.com]

Oh, I have no delusions that they will continue to try their little tricks of "butting in line" ahead of my prioritized ticket queue by leaving voicemails, but with that little statement on my VM message I now have something to fall back on as a disclaimer and say "Hey, you left it on there and didn't follow proper channels, so I guess you're just going to have to accept that I put you as a low priority in my queue. If it was that important to you, you should have opened a ticket. That way I would have gotten notice from the Help Desk that it was a higher priority issue and gotten to it sooner."

Ah, the games people play, that force us to play with along with them no matter how retarded it may be. :p